Q.  How does the Bongo process work?

A.  Set up a US address with Bongo from one of the links on our website.  This address should be used to complete your shopping cart.  We will ship the cat furniture you ordered to your US address which happens to be the Bongo warehouse in Bridgeport, CT.  Bongo will forward the products to you in your country of residence when you have activated your account.

When you complete the order on our website you will be charged shipping from our manufacturing location to the Bongo warehouse in Bridgeport, CT.  You also need to know how much it will cost to forward your order from the Bongo warehouse to your home.  You can find this out by taking the weight of the shipment from your order confirmation and going to www.bongous.com/shipping_cost_calculator.php

Bongo's shipping costs represent a substantial savings to you because of their high volume discounts they can pass on to you as an individual.  You will be able to save 25% to 50% off the DHL's International Shipping Rates depending on which program you chose - details below.

Q.  How can I better understand how Bongo bills for shipping?

A.  Bongo charges the same way as a common carrier like UPS or DHL.  They charge the greater of the actual weight or the dimensional weight of the shipment.  Dimensional weight is calculated by utilizing the following formula - (Length x Width x Height) / 166 = Dimensional Weight
To learn more about this type of billing go to:  www.bongous.com/how-we-bill.php

Q.  Why haven't you shipped my goods?

A.  In order for Bongo to forward your goods, you need to enter your credit card information into the Bongo International website at http://www.BongoUS.com

Q.  Will my pet products be automatically forwarded to me?

A.  If you signed up for Bongo's "Pay Per Use" Service, then your goods will be automatically shipped to you.  If you signed up for their "Subscription" Service, then you will receive an email from Bongo stating that they have received your order.  You can contact them directly to have the products shipped.

Q.  Do I need to pay any duties/taxes when the products arrive?

A.  Bongo's price includes a full door-to-door transportation cost, however, there may be additional duties and taxes charged by customs in your country.  Please contact Bongo directly if you have any additional questions about this process.

Q.  How do I contact Bongo International?

A.  You can contact them through their "Live Chat" feature on their website at www.bongous.com or you can email them at support@bongous.com

Q.  I have a question about my international shipment.  Can you help me?

A.  All questions related to your international shipment should be directed to Bongo International Customer Service at support@bongous.com